Utility Bill Complaints
For Natural Gas and Electric Customers
Make an inquiry, provide a comment or file a complaint
The New York State Public Service Commission (PSC) regulates New York’s energy utility industries and competitive energy service companies operating in New York State. The PSC’s Office of Consumer Services advocates for consumers and ensures that the state’s consumer protection rules relating to utility service are followed by all utility companies. For more information on your rights and protections relating to utility services, please see our consumer protection page.
If you want to speak with the PSC regarding your utility service, you can contact us in a variety of ways – by telephone, through the AskPSC.com Web site or by mail. Please note - before filing a complaint with the Commission, you must have made a sincere effort to settle your complaint directly with your utility company. The PSC can assist you only after you have personally made an attempt to resolve your complaint.
Toll-free Telephone Numbers -
Hotline for Natural Gas/Electric Shutoffs: If you are threatened with a residential electric or natural gas shut-off.
1-800-342-3355 Monday through Friday, 7:30 a.m. to 7:30 p.m.
Helpline for Utility Customers: For complaints/inquiries regarding billing or service with your electric or natural gas utility company.
1-800-342-3377 Monday through Friday, 8:30 a.m. to 4:00 p.m.
Internet -
Visit Ask PSC to electronically file a complaint, ask a question or provide comments on your utility service. Click on the “Contact Us” link from the homepage.
By Mail -
NYS Public Service Commission
Office of Consumer Services
Three Empire State Plaza
Albany, NY 12223-1350
NYS Public Service Commission
Office of Consumer Services
90 Church Street
New York, NY 10007-2919
NYS Public Service Commission
Office of Consumer Services
Ellicott Square Building
Room 1050
295 Main Street
Buffalo, NY 14203-2508
For Home Heating Oil and Propane Customers
File a Complaint
Before filing with the Consumer Protection Board (CPB), you must have made a sincere effort to settle your complaint directly with the company. The CPB can assist you only after you have personally made an attempt to resolve this complaint.
Complaints already the subject of a lawsuit or other legal action cannot be handled by the CPB.
You can file a complaint with the New York State Consumer Protection Board online or by calling 1-800-697-1220