For payment assistance programs, contact your local utility, local Department of Social Service (DSS), or Office for the Aging (OFA). You can apply for the Home Energy Assistance Program (HEAP) at your local DSS or OFA. The Office of Temporary and Disability Assistance has the latest eligibility requirements for HEAP. The DSS and OFA can also provide information on other assistance programs that you may be eligible for.
For assistance with weatherization or energy efficiency, contact your local Community Action Agency, which may be able to provide you with information on the available programs. Your Community Action Agency may also be able to refer you to other sources of assistance such as Food Pantries or Shelters. For emergency services, contact your local American Red Cross Chapter.
Your utility may also have specific programs that could help you with your energy bill. Please see our utility program guide for more information on individual utility payment assistance programs.
For life-threatening emergencies, call your local emergency service provider (or 911 if available in your area).
BackMonroe County Department of Social Services
111 Westfall Road, Room B-14
Rochester, NY 14620
(585) 753-6477
National Grid
1-800-642-4272
https://www.nationalgridus.com/niagaramohawk/index.asp
American Red Cross
50 Prince Street
Rochester, NY 14607
585-241-4422
http://www.rochesterredcross.org/
Action for a Better Community, Inc.
550 East Main Street
Rochester, NY 14604
(585) 295-1825
http://www.abcinfo.org/
Monroe County Office for the Aging and Adult Services
Office for the Aging
435 East Henrietta Road, Room 1FE16
Rochester, NY 14620 (585) 753-6280
Catholic Charities Community Services
1945 E. Ridge Rd., Suite 24
Rochester, NY 14622
(585) 339-9800
http://www.cccsrochester.org
Catholic Charities
Diocese of Rochester
1150 Buffalo Rd.
Rochester, NY 14624
(585) 328-3210
http://www.dor.org/charities/
Rural Opportunities, Inc.
400 East Avenue
Rochester, NY 14607
(585) 349-2079
http://ruralinc.org
This list of agencies in your county is a general directory of assistance providers and there may be additional agencies that offer service in your county. Check with your local utility, DSS, OFA,or Community Action Agency as they may be able to provide you with additional support.