Assistance Services Near You

For payment assistance programs, contact your local utility, local Department of Social Service (DSS), or Office for the Aging (OFA). You can apply for the Home Energy Assistance Program (HEAP) at your local DSS or OFA. The Office of Temporary and Disability Assistance has the latest eligibility requirements for HEAP. The DSS and OFA can also provide information on other assistance programs that you may be eligible for.

For assistance with weatherization or energy efficiency, contact your local Community Action Agency, which may be able to provide you with information on the available programs. Your Community Action Agency may also be able to refer you to other sources of assistance such as Food Pantries or Shelters. For emergency services, contact your local American Red Cross Chapter.

Your utility may also have specific programs that could help you with your energy bill. Please see our utility program guide for more information on individual utility payment assistance programs.

For life-threatening emergencies, call your local emergency service provider (or 911 if available in your area).

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Ontario County

Ontario County Department of Social Services
3010 County Complex Drive
Canadaigua, NY 14424
(585) 396-4060 or (315) 789-1767

American Red Cross
83 West Bayard Street
Seneca Falls, NY 13148
315-568-9436
http://www.redcrossfingerlakes.org/

American Red Cross
5297 Parkside Drive #301
Canandaigua, NY 14424
585-394-2260
http://www.RochesterRedCross.org

American Red Cross
50 Prince Street
Rochester, NY 14607
(585) 241-4422
http://www.rochesterredcross.org/

Ontario County Office for the Aging
3010 County Complex Drive
Canandaigua, NY 14424-9502
(585) 396-4040

Action for a Better Community, Inc.
550 East Main Street
Rochester, NY 14604
(585) 295-1825
http://www.abcinfo.org/

This list of agencies in your county is a general directory of assistance providers and there may be additional agencies that offer service in your county. Check with your local utility, DSS, OFA,or Community Action Agency as they may be able to provide you with additional support.