For payment assistance programs, contact your local utility, local Department of Social Service (DSS), or Office for the Aging (OFA). You can apply for the Home Energy Assistance Program (HEAP) at your local DSS or OFA. The Office of Temporary and Disability Assistance has the latest eligibility requirements for HEAP. The DSS and OFA can also provide information on other assistance programs that you may be eligible for.
For assistance with weatherization or energy efficiency, contact your local Community Action Agency, which may be able to provide you with information on the available programs. Your Community Action Agency may also be able to refer you to other sources of assistance such as Food Pantries or Shelters. For emergency services, contact your local American Red Cross Chapter.
Your utility may also have specific programs that could help you with your energy bill. Please see our utility program guide for more information on individual utility payment assistance programs.
For life-threatening emergencies, call your local emergency service provider (or 911 if available in your area).
BackFranklin County Department of Social Services
355 West Main Street, Suite 331
Malone, NY 12953
(518) 481-1807
St. Regis Mohawk Tribe Department of Social Services
412 Star Route 37
Akwesasne, NY 13655
(518) 358-2272
Community Energy Services
101 Main St
Canton, NY 13617
(315) 379-9466
http://www.communityenergyservices.org/contact-us
National Grid
(800)-642-4272
https://www.nationalgridus.com/niagaramohawk/index.asp
American Red Cross
13 Guy Way
Plattsburgh, NY 12901
518-561-7280
http://chapters.redcross.org/ny/northcountry/
Franklin County Office for the Aging
355 West Main Street, Suite 447
Malone, NY 12953-1826
(518) 481-1526
ComLinks
343 West Main Street
Malone, NY 12953
(518) 483-1261
http://www.comlinkscaa.org/
St. Regis Mohawk Office for the Aging
29 Business Park Road
Hogansburg, NY 13655
(518) 358-2963
Catholic Charities
Malone Office
42 Fort Covington Street
Malone, NY 12953
(518) 483-1460
This list of agencies in your county is a general directory of assistance providers and there may be additional agencies that offer service in your county. Check with your local utility, DSS, OFA,or Community Action Agency as they may be able to provide you with additional support.