For payment assistance programs, contact your local utility, local Department of Social Service (DSS), or Office for the Aging (OFA). You can apply for the Home Energy Assistance Program (HEAP) at your local DSS or OFA. The Office of Temporary and Disability Assistance has the latest eligibility requirements for HEAP. The DSS and OFA can also provide information on other assistance programs that you may be eligible for.
For assistance with weatherization or energy efficiency, contact your local Community Action Agency, which may be able to provide you with information on the available programs. Your Community Action Agency may also be able to refer you to other sources of assistance such as Food Pantries or Shelters. For emergency services, contact your local American Red Cross Chapter.
Your utility may also have specific programs that could help you with your energy bill. Please see our utility program guide for more information on individual utility payment assistance programs.
For life-threatening emergencies, call your local emergency service provider (or 911 if available in your area).
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Erie County Department of Social Services
291 Pearl Street
Buffalo, NY 14202
(716) 858-7870
National Fuel Gas Company
1-800-365-3234
http://www.nationalfuelgas.com/
National Grid
1-800-642-4272
https://www.nationalgridus.com/niagaramohawk/index.asp
American Red Cross
786 Delaware Avenue
Buffalo, NY 14209
716-878-2160
http://www.buffaloredcross.org/
Community Action Organization of Erie County, Inc.
70 Harvard Place
Buffalo, NY 14209
(716) 881-5150
http://www.caoec.org/
Catholic Charities of Buffalo
Diocese of Buffalo
525 Washington St.
Buffalo, NY 14203
(716) 856-4494
http://www.ccwny.org/
Erie County Dept. of Senior Services
95 Franklin Street, Room 1329
Buffalo, NY 14202-3985
(716) 858-8526
This list of agencies in your county is a general directory of assistance providers and there may be additional agencies that offer service in your county. Check with your local utility, DSS, OFA,or Community Action Agency as they may be able to provide you with additional support.